1. Is my account safe?

Yes. We take the security and privacy of your PlayStation account seriously. Your account information is only used for the purpose of completing your trophy service and is not shared with anyone outside of our team.

For additional security, we strongly recommend changing your PSN password after your service has been completed. If you use the same password for other services, we recommend changing those passwords as well.

2. Can I contact you before placing an order?

Absolutely! If you have questions about a game, trophy requirements, pricing, availability, or anything else regarding our service, feel free to contact us before placing your order.

You can reach us through our available contact channels, including Discord and social media. We're happy to discuss your request and make sure you understand how the service works before getting started.

3. Can I request a refund?

Yes. If you change your mind after placing an order, you may request a refund within 48 hours of payment, provided that work on your order has not already progressed significantly.

Because our services require time and effort from our trophy hunters, refund eligibility may depend on the status of your order and how much work has already been completed.

If you need to cancel an order, please contact us as soon as possible.

4. Can I purchase individual trophies instead of the entire Platinum?

Yes! You do not necessarily need to purchase an entire Platinum trophy service.

If you only need certain trophies, you can contact us with the game title and the specific trophies you need. We'll review the requirements and provide you with pricing and availability.

5. Do I need to own the game?

No. In most cases, you do not need to own the game yourself.

Our trophy hunters have access to many of the games available through our service. If we do not currently have access to a particular game, we'll let you know before accepting the order.

6. What information do you need from me?

To complete the service, we generally require the login information needed to access your PlayStation account.

If your account has two-factor authentication enabled, you may also need to provide the appropriate temporary verification method or backup code when required.

We only request information necessary to complete the service and recommend changing your password after the service has been completed.

7. Can I continue playing the game while you're working on my trophies?

In some cases, yes, but we recommend contacting us before playing the game while your service is in progress.

Depending on the game and the trophies being completed, playing simultaneously can interfere with save data or trophy progress. To avoid unnecessary issues, we'll let you know if you need to avoid playing while we're working on your order.

For applicable services, trophy progress may be synced periodically so you can monitor your progress.

8. How long does the service take?

Completion time depends on the game and the trophies included in your order.

Some games can be completed relatively quickly, while others may require significantly more time because of difficult trophies, online requirements, collectibles, or lengthy gameplay requirements.

If you have a specific deadline or would like an estimated completion time before ordering, contact us and we'll provide an estimate based on the game and requested trophies.

9. Can you complete games that aren't currently listed?

Yes!

Our game selection is continuously growing, and we may be able to complete games that are not currently listed on our website.

Simply contact us with the game title, PlayStation platform, and the trophies you need, and we'll check availability and provide you with a price.

We're always adding new games to our service, so if you don't see your game today, check back again later.

10. Can you upload the completed save file to my PlayStation Plus cloud storage?

Yes, when supported by the game and platform, we can upload the completed save data to your PlayStation Plus cloud storage.

Please keep in mind that save compatibility can depend on the game's region, version, and platform. We primarily work with the US region, but other regions may be available depending on the game.

If you're concerned about region compatibility, please contact us before placing your order so we can verify compatibility.

11. Are the trophies earned through legitimate gameplay?

Absolutely.

We are passionate trophy hunters, and we believe trophies should be earned through actual gameplay. We do not use trophy hacks, automated trophy unlockers, modified trophy files, or similar methods to artificially unlock trophies.

Our trophy hunters play the games and complete the required objectives to earn the trophies.

Our services cover PS5, PS4, PS3, and PS Vita, with trophies earned through legitimate gameplay.

12. Do you offer services for difficult or time-consuming trophies?

Yes. Difficult, lengthy, or grind-heavy trophies are some of the reasons customers use our service.

If a game requires a significant amount of grinding, difficult challenges, collectibles, multiplayer requirements, or other time-consuming objectives, contact us and we'll review the requirements and provide you with pricing and an estimated completion time.

13. Do you offer Platinum trophies for older PlayStation games?

Yes! We continue to support older PlayStation titles whenever we have access to the game and the trophy requirements can be completed.

Our services cover multiple generations, including PS5, PS4, PS3, and PS Vita.

14. Can I request multiple games at once?

Yes. If you have several games you'd like completed, feel free to send us your list.

We can review the games together and provide you with pricing, availability, and an estimated completion time for the order.

15. What happens after my trophies are completed?

Once the requested trophies have been completed, we'll notify you that your service is finished.

We'll also make sure your trophy progress has been properly synchronized with PlayStation Network when applicable. If save data is included with your service, we'll handle the save transfer according to the arrangement discussed for your order.

After completion, we recommend changing your PSN password as an additional security precaution.

Still Have Questions?

If you don't see your question answered here, don't hesitate to contact us.

Whether you're looking for a specific Platinum trophy, individual trophies, an older PlayStation game, or a title that isn't currently listed on our website, we're happy to check it for you.

Send us the game title and your requirements, and we'll get back to you with availability and pricing.